CANCELLATION, RETURN AND REFUND POLICY
A&T Fashion Private Limited, having its registered address at B-14, Ground Floor, Main Road New Ashok Nagar New Delhi 110096, India (“we”, “us” or “our”) is managing and operating the website www.abrahamandthakore.com and its mobile application//tablet/desktop or any other digital mode and/or operating system (collectively referred to as the “Abraham & Thakore Platform”), through which it inter alia facilitates the sale of Fashion and Accessories and Home Decor under the brand name “Abraham & Thakore” (“Products”) to the users of the Abraham & Thakore Platform (“User” or “Users” or “you” or “your”).
We aim to provide the best customer experience to our Users beginning from placing an order to initiating a return. While transacting on the Abraham & Thakore Platform, you can expect a hassle-free experience in returning the Product that you have ordered and can rely on us as your preferred shopping destination.
This cancellation, return and refund policy (“Policy”), together with the Terms sets out our procedures and policies in accepting Product cancellation, return and refund thereof.
1. APPLICABILITY OF POLICY
1.1 By agreeing to use the Abraham & Thakore Platform and/or initiating a request for purchase of Product(s) on the Abraham & Thakore Platform, you agree to be bound by the terms contained in this Policy without modification. If you do not agree to the terms contained in this Policy, you are advised not to transact on the Abraham & Thakore Platform.
1.2 Please note that we may from time to time change the terms of the Policy that govern your return, refund or cancellation of an order for Products on the Abraham & Thakore Platform. Every time you wish to use the Abraham & Thakore Platform, please check the Policy to ensure you understand the terms and conditions that apply at that time.
2. TERMS FOR CANCELLATION, RETURN AND REFUND OF ORDERS
2.1. Cancellation of Products
(a) You can cancel orders for Products partially or fully prior to issuing and processing of the invoice in relation to such Products by us. Orders cannot be cancelled once the invoice has been processed and issued.
(b) In case you change your mind in relation to a particular order of the Products, you may cancel the placed a purchase order, by referencing the unique tracking identity number(which enables the User in tracking the status of delivery of the purchased Products) received by you from us and requesting us to process a cancellation by sending an email to support@abrahamandthakore.com
(c) On receipt of the cancellation request prior to issuing and processing of the invoice we shall cancel The order and initiate the refund for the Products within 5 (Five) business days from the receipt of the Cancellation request from you. The amount shall be refunded to you through the same mode of payment used The payment for the purchase will be reflected in your account within 10 to 14 days. All refunds shall be subject to applicable policies and charges of the User’s bank/ financial institution.
2.2. Return of Products
(a) You may initiate the request for return of the Product if: (i) Product is damaged (b) both the The product and shipping package have been damaged; (iii) The product is defective or is not in working condition; (iv) the Product is of bad quality; (v) parts of the Product or accessories are missing; (vi) the Product received is different from what was ordered, based on the Product description provided on the Abraham & Thakore Platform; or (vii) you are dissatisfied with the purchased Product (“Non-Compliant Product”). You shall initiate such requests for a return within 30 (Thirty) days from the date on which you receive the delivery of the Product (“Return Period”).
(b) You shall keep the Products in its unused, original condition, along with the original invoice/ sale receipt, brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We would accept the request for return of such Product subject to the terms of this Policy.
(c) If you have received any Product which is subject to return in terms of this Policy, we suggest you to immediately register a request in this regard on the Abraham & Thakore Platform. We will in our sole discretion verify and accordingly accept or reject the request for return. For such verification, we may request you to send us images and/or allow our personnel to schedule a visit to assess the issue.
(d) Your return will be processed only when the conditions as may be stipulated by us are fulfilled at the time of return of such Products, such as the Product being returned in original condition (including water seal stickers in case of fragrances), along with the price tag intact including original packaging of the product, the brand outer packaging of the Non-Compliant Product and all accessories therein, no damage having occurred post-delivery of the Product while in your possession etc.
(e) Products which are categorised as undergarment, shall not be eligible for return and exchange.
(f) You agree that we will not accept the return of any Product in cases outlined in this Policy. Any decision by us in this regard shall be final and binding.
You can return the Product(s), purchased from us provided the Product(s) satisfy below mandatory conditions:
(i) The Product has not been worn, cleaned or tampered with by you.
(ii) The price tag /bar code, brand tags, original packaging material, accompanying accessories is intact and not altered, damaged or discarded by you.
(iii) The Product is not altered, unless proven vendor defect.
(iv) Return is being initiated against the order under which it was bought and from same account and the serial number/ bar code of the Product matches our records.
(v) There is no foul odour, perfume, stains, dents, scratches, tears or damage on the Product.
(vi) The Product(s) if bought as a set should be returned as the complete set.
(vii) Products returned should be in unused, undamaged, unwashed and in a saleable condition.
(viii) We are satisfied that the Product has not been rendered defective or unusable.
We reserve the right to reject the return request for a Product if it does not satisfy the aforementioned conditions.
(h) Return of purchased Products are facilitated through our reverse-logistics partners. On receipt of request for return of Product on the Abraham & Thakore Platform and the same being duly acknowledged by us, our reverse-logistics partners may get in touch with you in order to collect the purchased Products from you.
2.3. Refund
(a) At the time of raising a request for return or cancelling the Products on the Abraham & Thakore Platform, you may seek refund for the Non-Compliant Product. Such refund will be made to the you only in the event the payment has been received by us for the Product. The amount refunded to you shall solely be the payment that you have made to us.
(b) Refund for eligible Products will be processed within 10-14 business days from verification, and credited to the original payment mode. Additional time may be taken by your bank/payment provider for the refund to reflect.
(c) We do not make any cash refunds. The amount will be refunded to you within 10-14 working days depending upon the mode of payment chosen by you.
(d) Refunds do not include shipping charges, unless a defect/damage is accepted by us after verification.
(e) We reserve the right to reject a refund request if the Product does not satisfy the quality conditions under this Policy. In such cases, we may send the returned Product back without initiating a refund.
3. Customer Support
Any queries or concerns relating to the return, refund and cancellation may be directed by you to our customer support team who can be contacted at:
Email: support@abrahamandthakore.com
Phone: +91 7042401403